IT Support
With Pinfields IT
You Get:
30-day rolling contract - we don't tie you in to long term agreements
Weekly, monthly or quarterly reports on your IT systems on request
Round the clock maintenance of your IT infrastructure
Quarterly account reviews
Remote and onsite support
Realtime troubleshooting with a customer-focused approach.
We use reliable and trusted support solution systems, which allow us to monitor, maintain and troubleshoot your issues in real time.
Our IT help desk team will always provide you with excellent customer service and effective support.
We use a helpdesk ticketing system to control and manage our workload, allowing us to streamline tasks and identify levels of urgency.
Our ticketing system ensures we have all the information we need to resolve your issues as quickly as possible. We also carry out site visits where necessary.
Our IT Helpdesk
Our IT helpdesk team are always on hand to help, whether it be via phone or email, we endeavour to provide you with the highest quality customer service.
We're proud to:
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Take the time to listen and understand your issue.
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Talk in plain English, avoiding technical jargon, ensuring clear, concise communication.
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Respond in a prompt timeframe to all issues and enquiries.
