I.T SUPPORT

Having a reliable IT system is crucial for the day-to-day running of your business in the West Midlands

From your first encounter with Pinfields IT, we strive to provide you with excellent customer service and effective support with our IT help desk. We aim to deliver the best IT solutions to suit your needs and give you the peace of mind needed when running a business. With Pinfields IT you can be sure that your IT systems are being monitored and maintained 24/7 by our IT helpdesk.

Bespoke Support

We offer bespoke support packages, tailored to you exact business requirements, these can include:

Automatic 24/7 server monitoring and reporting
A quarterly review to ensure your business progressing and benefitting from our IT helpdesk
Disaster recovery measures; to make sure that your data always stays safe, no matter what happens

Our IT Helpdesk

Our IT helpdesk are always on hand to help, whether it be via the phone or by email, we endeavour to provide you with great customer service. We're proud to:

Always listen and understand our customers' issue and how that affects their business activity
Talk in plain English avoiding technical jargon and keep you informed with progress and findings our IT helpdesk encounters
Responding in an effective and timely manner to all issues and enquiries

The Benefits of IT Support

Saving you money – From maintaining your IT systems, our IT helpdesk can help to reduce any errors and downtime to save you money overall.

Ensuring your systems safety – Keeping your anti-virus and anti-spyware software fully up to date, as well as regularly monitoring your IT systems our IT helpdesk can ensure that your data remains secure.

Effective monitoring of your IT – By carrying out regular in-depth checks across your IT systems, our IT helpdesk can significantly reduce technical faults.

Remote Monitoring

Most companies rely on IT for their day-to-day business activity, the priority therefore is that the equipment performs optimally day in day out. Pinfields IT helpdesk offers a remote monitoring service that provides a constant watch over a business’ server.

This service minimises the risk of any upset by identifying any early warning signs before problems arise, ensuring your business continues to function efficiently.

What does it cover?

Remote server monitoring
SNMP and network monitoring
Website monitoring
Cloud app monitoring
Mobile monitoring
Workstation monitoring
VM monitoring

What are the benefits?

Client portal so you can see what is being worked on and when
Excellent reporting
Maintaining a safe and compliant network for your business
Seamless and secure maintenance and customer service

Networks

Staying connected with your business stretches beyond just communication. It is vital that a network is established so your technological infrastructure is optimised to your individual business needs.

Pinfields IT offers network design and installation services that range from small to large businesses with complex routing scenarios spanning multiple sites.

An initial consultation ensures that the solution provided meets current requirements but also allows your business to grow and flourish.

Hardware & Software

For your business to perform at it’s best, it demands the right IT infrastructure. Pinfields IT will identify the appropriate hardware and software solutions to best suit your business needs and install cost effective products without comprising on efficiency and quality.

Pinfields IT can provide your business with:

Servers and server virtualisation solutions
Laptops, desktop PCs and netbooks
Monitors
Printers, scanners and peripheral equipment
Office and remote network infrastructure
Operating systems
Application software

We are not restricted to using just one supplier and can therefore source equipment and software from across the entire market.