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IT Support

With Pinfields IT
You Get:

​30-day rolling contract - we don't tie you in to long term agreements

Weekly, monthly or quarterly reports on your IT systems on request 

Round the clock maintenance of your IT infrastructure 

Quarterly account reviews

Remote and onsite support 

Realtime troubleshooting with a customer-focused approach.

We use reliable and trusted support solution systems, which allow us to monitor, maintain and troubleshoot your issues in real time. 

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Our IT help desk team will always provide you with excellent customer service and effective support.

 

We use a helpdesk ticketing system to control and manage our workload, allowing us to streamline tasks and identify levels of urgency.

 

Our ticketing system ensures we have all the information we need to resolve your issues as quickly as possible. We also carry out site visits where necessary.   ​

If you feel the desire to write a book,

Our IT Helpdesk

Our IT helpdesk team are always on hand to help, whether it be via phone or email, we endeavour to provide you with the highest quality customer service.

We're proud to: ​

  • Take the time to listen and understand your issue.

  • Talk in plain English, avoiding technical jargon, ensuring clear, concise communication.

  • Respond in a prompt timeframe to all issues and enquiries.

WHAT OUR IT SUPPORT HELPS WITH

We provide support for a wide and varied range of hardware, software and cloud-based technologies including:

Hardware

From phones to PCs and everything in between.

Pinfields IT Background

Need Support Now?

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